Contact Us

Our friendly customer service staff are available, Monday - Friday, 9am - 6pm,  excluding public holidays. If outside of these hours please use the email enquiry form above.


If you have an enquiry about an existing order then please use the email enquiry,  or simply reply to your order email - this is not because we don't like talking, it helps us to more readily identify your order.


Thank you for choosing SEXTOYSBRAND, should you have any questions about your shopping at , just contact with us for free any time, our customer services will make every effort to help solve all problems.


Working Period

9:00 AM to 6:00 PM from Monday to Friday. Office phone: +86 755 28587311


If you have SEXTOYSBRAND account

You can contact us by opening ticket under “My ticket ” section on your SEXTOYSBRAND account. Our customer service will solve your problems within 48 hours.


If you have NO SEXTOYSBRAND account

Please email us via, we'll get back to you within 12 hours.


Our Asia company Center:

Three Pacific Place
1 Queen's Road East
Hong Kong


No.8 Xinhe Street
Bantian Town
Shenzhen, China

Our US company Center: Ltd.
1 Brother Abdon Way
Santa Fe, NM

Our UK company Center: Ltd.
Quantock Road, Weston-Super-Mare
North Somerset BS23 4DW
United Kingdom

Our Germany company Center: Ltd.
Lerchenweg 1
34613 Schwalmstadt